Digital Family Summit Recap

dfsummit_banner_125x125Returning to LA to co-host the Digital Family Summit ended an abbreviated Advertising Week on a high note. It was an honor to interview Gerry Philpott of E-Poll and Karen North from USC, who graciously helped us implement the first-ever Managing Online Communities Survey. It was also fun meeting our speakers Mike Jones and Peter Hirschberg, and getting to introduce Jason Calacanis who interviewed them during a live broadcast of his show “This Week In Startups.” 

The best part of the evening was seeing old friends, including Brian McCarthy, Craig Moody, Liz Heller, Jim Jonassen, Joey Tamer, Darren Chuckry, Tony Greenberg, Mark Jeffrey, Tracy Bagatelle, Olivier Chaine and the list goes on. I was also pleased with the high caliber of attendees — at one point I found myself having just had six conversations in a row with CEOs.  

Here are some photos, blog posts and tweets if you’re interested in seeing what others are saying about the event. Also, please visit our sponsors, without whom great events like this would not be possible. Thanks too to all who attended and helped us promote the event.

When the crowed of 250 or so thinned out around 11 p.m., I enjoyed a yummy sushi roll and fried rice from Wokano, along with the company of my old friend DJ Loomer whose musical influence added just the right ambience and downbeat funky tempo to our affair.

0

Advertising Week 2009 – Day Two

advertising week logoHeard around Advertising Week: “You still call it behavioral targeting?” “Thank god congress is preoccupied with healthcare.” “Don’t order business cards, we’re going green.” “Part of the charm of Advertising Week is that events are NOT all in one place.”

 OMMA Keynote – The State of the Agency Business – An Analyst’s View

Jordan Rohan, Founder and Managing Partner, Clearmeadow Partners

It was refreshing to hear Jordan Rohan focused on anything other than lead generation, and his analysis of the agency business seemed on point. He says a confluence of events has created the current state of declining agency profitability. A complex media environment, characterized by “social distraction” and “mobile distraction,” will only help to accelerate this trend because it increases the complexity as people multi-task on top of multiple media usage. In today’s environment, agencies need to act less like a steward of the brand and more like an intermediary to all brands.

Case in point, social media usage is on the rise, but pricing is low:

Facebook $.60 CPM

MySpace $1.36 CPM

…and portal traffic is flat and prices are falling:

Yahoo! $8.44. CPM

Microsoft $9.68 CPM

AOL $13.58 CPM

Innovation in agencies – Risks taken, when successful are considered innovation, yet the economic incentives are not in place for agencies to take risks. Cited RGA work for Nokia and CPB work for Microsoft, Burger King as examples of risks taken and work done across platform that is working well.

Venture capitalists are reluctant to invest in people businesses where assets walk out the door every day. When a people business turns into something that can exist on its own, suddenly the money appears.

OMMA Keynote – How Dunkin Does Social

Frances Allen, Brand Marketing Officer, Dunkin’ Brands, Inc.

“Winning every trip, every day.” Not taking customers for granted.

Social values must reflect brand values. Fostering a relationship with passionate customers, a group defined as much by a sense of common brand values as a love of the products. Relationships take time, effort and commitment. Brands that make investment in relationship over time will win. There will be hard days, yes, but in the end it will be worth it.

Social strategy:

1) Hearts & minds – Facebook “Fan of the Week” and “Coolata”

2) Motivations and behaviors – “Dunkin’ Run” application to order for groups

3) Place and context – Create Dunkin’s Next Donut – (TV, radio, outdoor, online and in-store)

4) Communication

Set realistic expectations.

Perception becomes reality.

Be true to yourself.

OMMA Keynote – Nick Brien, President & CEO, Mediabrands

A marketing revolution: a new art, a new science

We’ve always lived in a social world, but now we have more control, the ability to customize, the ability to create new channels and to connect.

62.5% of people using the Internet globally say they are actively involved in social media.

Social means business transformation:

Social media / awareness

Social marketing / advocacy (sell something, utility)

Social business / reinvention

Agencies continuing to conduct business under reach/frequency models do a disservice to the medium:

1) Kill the hierarchy

2) Engage community power

3) Master the art of response

4) Create content

5) Embrace ingenuity

MIXX Keynote – The End of “Digital” Marketing?

Nikesh Arora, President Global Sales Operations and Business Development, Google

Before it was called a “car,” it was the “horseless carriage.” Before it was just a “teevision,” it was the “color television.” Similarly, during our careers we will just call it “marketing.” Sometimes you don’t realize you are going through a revolution until you step out of it.

1.7B Internet users, 2B mobile users worldwide.

In any new technology, advertising comes later in the cycle:

Technology –> Content –> Users –> Advertising

We’re still in the early part of the cycle in advertising and marketing.

Mattel Barbie television ad in 1959 – 10 years after – cut and paste from radio jingles vs. Audi ad dramatically showing car driving up ski ramp created exclusively for television

1981 – story for newspapers delivered electronically vs. TwitPic of USAirways plane in Hudson

Everything is localized down to you – Android video app combining camera phone to data

New generations of information created by you

Marketing is the new finance, with a sample size of {all}

All advertising is engaging – bidirectional media

0

Advertising Week 2009 – Day One

advertising week logoAdvertising Week is underway in New York  and as vibrant as ever, with more events to attend and more people to meet than could be accomplished in the span of an entire career, let alone a single week. Highlights from day one included editorial coverage of Moms Media announcement and lots of interest from both publishers and advertisers. Based on initial feedback, it seems like pretty good timing to launch a vertical ad network aimed at reaching moms online.

Great ValueClick Media workshop panel on “How Leading Advertisers Use Ad Networks to Achieve Brand Marketing Objectives.” A BIG THANK YOU to Doug Chavez of Del Monte Foods, Erin Hunter of comScore, Steve Ustaris of Studiocom and Chris Arens of Catalyst:SF.

It was great seeing everyone on ValueClick Media’s NY team — what an impressive group of veteran online advertising professionals. Thanks also to IAB MIXX and OMMA Global conferences for all of your hard work in hosting two first class intustry events…if only you would do it together again!

Morning keynote #1

Along with the theme of “Fueling Advertising’s Creative Revolution,” Adobe SVP Global Marketing Ann Lewnes posed a challenge for all stakeholders in the online advertising ecosystem:

Media – Create experiences that leverage the medium and crack the nut on monetization.

Agency – Evangelize the medium and proactively push the boundaries of what is possible.

Clients – Be open to exploring more options and encourage your companies to overcome resistance

Flash Platform Services – Gigya partnership and tracking widgets — “thinking outside the rectangle.”

Augmented Reality – offline/online integration – cool demo of a direct mail piece, which when held in front of a webcam creates a 3D online experience. Holds interesting possibilities for making offline content more creative online.

Vision for Omniture integration and the ability to track creative executions through to monetization – sounds like a bright future for Flash cookies to me.

Adaptive Layout Technologies – Times Reader 2.0 flash player demo – adapts content to any size screen, ads also adapt automatically to content. Tools for developers create desktop apps using Flash/HTML

Keynote #2

Microsoft – Yusuf Mehdi, SVP Online Services spoke of “Misses, homeruns and game changers” and Microsoft’s view of the future.

I’m not sure if it’s an internal product mantra or something Mr. Mehdi devised for today’s session, but was inspired by these sound principles, which referenced as he presented Project Natal and Bing:

1) Be Authentic – Million Dollar Home Page

2) Be opportunistic and responsive – Ashton Kutcher

3) Relentless measurement and optimization – Zappos.com

4) Be social – Starbucks

5) Ads are content – Burger King “Freak Out”

The Bing demo was useful/relevant and served as a reminder that despite the bazillions spent on making me aware of the brand I have yet to type it into a browser (note to self: check out Bing!).

Bing is trying to deliver unmet needs in search and provide more intuitive results considering:

Imprecise Results – 25% of clicks lead to ‘back’

Refinement – 42% of sessions need refinement

Lengthy tasks – 50% of time spent on long queries

Demo included cool visual search demo with examples including female senators, U.S. government line of succession, handbags and cameras. Also impressive, though not elaborated on were some impressive reporting features for advertisers based on H/M/L usage.

Project Natal – Next generation of computing and how humans interact with computers. Xbox human controller will be first. Think Wii but without a controller. This much I could get my head around, until he introduced the “Dag” (aka Digital Assitant Guide) a creepy Max Hedroom-like video avatar who was all too happy to pull up meeting notes or dial up a video conference, but was unbelievable that he would add much value to my computing experience. Don’t get me wrong. Overall, it was the most impressive, innovative, well-executed and entertaining demo I’ve seen in a long time — just slightly ahead of its time.

0

Behavioral Advertising Privacy Legislation Update

big brother2009 has been an active year for self-regulation efforts on the part of the online advertising industry, led in large part by signals from the FTC that it may act to regulate behavioral advertising to protect consumer privacy. Associated Press coverage of the debate last week is a clue things are heating up, and this week the FTC announced it will host a hearing on the topic on December 7. Battle lines are being drawn between consumer privacy advocates on one hand and industry trade organizations on the other who are mobilizing to assemble self-regulatory guidelines to head off legislation.

It’s a foregone conclusion that Reps. Rick Boucher (D-VA) and Cliff Stearns (R-FL) are drafting an online privacy bill that would govern the collection and use of consumer online behavior. While the debate may go from sub-committee to the full Energy and Commerce committee this fall, it is looking less likely that legislation will be heard by full House of Representatives in 2009.

What’s at issue primarily is the collection and use of behavioral data, the control consumers have over their own data and the likely harm, or lack therof, that could come from the data depending upon your position in the online advertising ecosystem.

Here is a roundup of publicly available information regarding where the FTC, key trade groups and Congress stand on the issues as of today.

December 16, 2008

Network Advertising Initiative Announces 2008 NAI Self-Regulatory Code of Conduct for Online Behavioral Advertising http://networkadvertising.org/networks/2008_NAI_Principles_PR_FINAL.pdf

February 12, 2009

FTC Staff Revises Online Behavioral Advertising Principles
http://www.ftc.gov/opa/2009/02/behavad.shtm

June 18, 2009

U.S. House of Representatives – Committee on Energy and Commerce – Subcommittee on Commerce, Trade and Consumer Protection – Hearing on Behavioral Advertising: Industry Practices and Consumers’ Expectations
http://energycommerce.house.gov/index.php?option=com_content&view=article&id=1678:energy-and-commerce-subcommittee-hearing-on-behavioral-advertising-industry-practices-and-consumers-expectations&catid=129:subcommittee-on-commerce-trade-and-consumer-protection&Itemid=70

July 2, 2009

Key Trade Groups Release Comprehensive Privacy Principles for Use and Collection of Behavioral Data in Online Advertising http://www.iab.net/about_the_iab/recent_press_releases/press_release_archive/press_release/pr-070209
http://www.iab.net/media/file/ven-principles-07-01-09.pdf

September, 2009 

Privacy groups release “Online Behavioral Tracking and Targeting, Legislative Primer” http://www.uspirg.org/uploads/s6/9h/s69h7ytWnmbOJE-V2uGd4w/Online-Privacy—Legislative-Primer.pdf

Here are a few recent articles related to online behavioral advertising you may find of interest:

Four Privacy Protections the Online Ad Industry Left Out
http://bits.blogs.nytimes.com/2009/07/06/four-privacy-protections-the-ad-industry-left-out/?ref=technology

FTC Hires Privacy Blogger
http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=111800#comments

Fresh Views at Agency Overseeing Online Ads
http://www.nytimes.com/2009/08/05/business/media/05ftc.html

The FTC Takes On Targeted Web Ads
http://www.businessweek.com/technology/content/aug2009/tc2009082_486167.htm

Privacy Groups Aim for FTC to Help Guide Online Privacy Law

http://www.clickz.com/3634859

0

Digital Family Summit – 9/23/09

dfsummit_banner_125x125After introducing my new pal Kurt Daradics to my old friend Brad Nye one evening last summer, our after-dinner conversation led to an idea to host the first Digital Family Reunion, something that would not have been as relevant just a few years ago. What kind of opportunities could we stimulate by introducing the web1.0 community Brad and I were a part of, having hosted VIC parties in LA throughout the late 1990s, to LA’s new generation of digirati whose post-dot-com-era networking groups include the likes of Mixergy, Twiistup and DigitalLA? 

Held on December 11, 2008, the Reunion struck a chord with the digital media community in LA, attracting 800 energized professionals to the Skirball Cultural Center for a special evening of education, networking and entertainment.

Since then, we’ve had many conversations about how to harness the positive energy created that night. Beyond just networking parties for technology, media and entertainment professionals, what type of organization could the Digital Family become that would provide value far beyond anything else out there today? I’ll keep you posted on the outcome of that debate. In the meantime, we’ve planned an educational event to rally the community around a topic of common interest and importance later this month.

Digital Family Summit ’09 will be held Wednesday, September 23, 2009 at the Wokano Restaurant in Santa Monica. With a theme of “Managing Online Communities,” the program will feature a live broadcast of This Week In Startups, during which Jason Calacanis will interview MySpace COO Mike Jones and Peter Hirshberg, CEO of The Conversation Group. Use the code DFR30 when registering and save $20

In tandem with the theme of the event, we’ve partnered with E-Poll Market Research and the Charles Annenberg Weingarten Program on Online Communities at USC to launch a research study to uncover best practices for managing online communities. If you an online community builder please take our survey. If not, please forward it to somone who is!

I hope to see everyone on Sept. 23rd!

0